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        <title>hospitality-quality-discussions</title>
        <description>hospitality-quality-discussions</description>
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        <lastBuildDate>Tue, 22 May 2012 00:23:32 +0100</lastBuildDate>
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            <title>TripAdvisor going down the road on the Google model</title>
            <link>http://www.thehospitality.biz/hospitality-quality-discussions/tripadvisor-going-down-the-road-on-the-google-model</link>
            <description>&lt;div class=&quot;post-body entry-content&quot;&gt;
&lt;b&gt;&lt;span style=&quot;font-size: 14px;&quot; tag=&quot;span&quot; class=&quot;yui-tag-span yui-tag&quot;&gt;It seems &lt;/span&gt;&lt;a style=&quot;font-family: yui-tmp;&quot; class=&quot;zem_slink&quot; href=&quot;http://www.tripadvisor.com/&quot; rel=&quot;homepage&quot; title=&quot;TripAdvisor&quot;&gt;TripAdvisor&lt;/a&gt;&lt;span style=&quot;font-size: 14px;&quot; tag=&quot;span&quot; class=&quot;yui-tag-span yui-tag&quot;&gt; are adopting the &lt;/span&gt;&lt;a style=&quot;font-family: yui-tmp;&quot; class=&quot;zem_slink&quot; href=&quot;http://google.com/&quot; rel=&quot;homepage&quot; title=&quot;Google&quot;&gt;Google&lt;/a&gt;&lt;span style=&quot;font-size: 14px;&quot; tag=&quot;span&quot; class=&quot;yui-tag-span yui-tag&quot;&gt; model (similar to Google Ads). Unless hoteliers monitor how much &lt;/span&gt;&lt;a style=&quot;font-family: yui-tmp;&quot; class=&quot;zem_slink&quot; href=&quot;http://en.wikipedia.org/wiki/Business&quot; rel=&quot;wikipedia&quot; title=&quot;Business&quot;&gt;business&lt;/a&gt;&lt;span style=&quot;font-size: 14px;&quot; tag=&quot;span&quot; class=&quot;yui-tag-span yui-tag&quot;&gt; is incomming from this channel then they are better off gaining a generic ranking through consumer reviews.&lt;/span&gt;&lt;br style=&quot;font-family: yui-tmp;&quot;&gt;&lt;span style=&quot;font-size: 14px;&quot; tag=&quot;span&quot; class=&quot;yui-tag-span yui-tag&quot;&gt;
The questions now for me to watch are, will TripAdvisor suffer from more, so called, &quot;&lt;/span&gt;&lt;a style=&quot;font-family: yui-tmp;&quot; class=&quot;zem_slink&quot; href=&quot;http://en.wikipedia.org/wiki/Black_hat&quot; rel=&quot;wikipedia&quot; title=&quot;Black hat&quot;&gt;Black Hat&lt;/a&gt;&lt;span style=&quot;font-size: 14px;&quot; tag=&quot;span&quot; class=&quot;yui-tag-span yui-tag&quot;&gt;&quot; techniques, like more engineered friendly reviews and how will they deal with poorly reviewed hotels who are prepared to pay?&lt;/span&gt;&lt;br style=&quot;font-family: yui-tmp;&quot;&gt;&lt;span style=&quot;font-size: 14px;&quot; tag=&quot;span&quot; class=&quot;yui-tag-span yui-tag&quot;&gt;
TripAdvisors &lt;/span&gt;&lt;a style=&quot;font-family: yui-tmp;&quot; class=&quot;zem_slink&quot; href=&quot;http://en.wikipedia.org/wiki/Business_model&quot; rel=&quot;wikipedia&quot; title=&quot;Business model&quot;&gt;business model&lt;/a&gt;&lt;span style=&quot;font-size: 14px;&quot; tag=&quot;span&quot; class=&quot;yui-tag-span yui-tag&quot;&gt; was always open for a more commercialized option once &lt;/span&gt;&lt;a style=&quot;font-family: yui-tmp;&quot; class=&quot;zem_slink&quot; href=&quot;http://www.expedia.com/&quot; rel=&quot;homepage&quot; title=&quot;Expedia&quot;&gt;Expedia&lt;/a&gt;&lt;span style=&quot;font-size: 14px;&quot; tag=&quot;span&quot; class=&quot;yui-tag-span yui-tag&quot;&gt; wanted their ROI but now the field is open for other new &lt;/span&gt;&lt;a style=&quot;font-family: yui-tmp;&quot; class=&quot;zem_slink&quot; href=&quot;http://en.wikipedia.org/wiki/Review_site&quot; rel=&quot;wikipedia&quot; title=&quot;Review site&quot;&gt;review sites&lt;/a&gt;&lt;span style=&quot;font-size: 14px;&quot; tag=&quot;span&quot; class=&quot;yui-tag-span yui-tag&quot;&gt;,
with a more open model, to leverage this policy change. The financial
business model will have to depend on a more &quot;seen to be&quot; independent
method.&lt;/span&gt;&lt;br style=&quot;font-family: yui-tmp;&quot;&gt;&lt;span style=&quot;font-size: 14px;&quot; tag=&quot;span&quot; class=&quot;yui-tag-span yui-tag&quot;&gt;
Perhaps we are seeing the beginning of the end for TripAdvisor as I
know from my own experience I will not continue to review sites knowing
that my efforts are for financial gain. My efforts have always been to
improve the quality to the customer through &quot;&lt;/span&gt;&lt;a style=&quot;font-family: yui-tmp;&quot; class=&quot;zem_slink&quot; href=&quot;http://www.amazon.com/Voice-Customer-Sigma-Operational-Methods/dp/0071465448%3FSubscriptionId%3D0G81C5DAZ03ZR9WH9X82%26tag%3Dzemanta-20%26linkCode%3Dxm2%26camp%3D2025%26creative%3D165953%26creativeASIN%3D0071465448&quot; rel=&quot;amazon&quot; title=&quot;Voice of the Customer (Six Sigma Operational Methods)&quot;&gt;Voice of the Customer&lt;/a&gt;&lt;span style=&quot;font-size: 14px;&quot; tag=&quot;span&quot; class=&quot;yui-tag-span yui-tag&quot;&gt;&quot; feedback.&lt;/span&gt;&lt;br style=&quot;font-family: yui-tmp;&quot;&gt;&lt;/b&gt;&lt;br style=&quot;font-family: yui-tmp;&quot;&gt;&lt;/div&gt;&lt;div style=&quot;font-family: yui-tmp;&quot; class=&quot;post hentry uncustomized-post-template&quot;&gt;&lt;div class=&quot;post-footer&quot;&gt;&lt;div class=&quot;post-footer-line post-footer-line-2&quot;&gt;
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            <pubDate>Thu, 12 May 2011 18:51:02 +0100</pubDate>
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